How Can I Change or Cancel My Order After It Has Been Submitted?
You are able to change or cancel your order before it has been shipped out. Please contact Customer Service Center for further assistance firstname.lastname@example.org
Why Was My Order Delayed or Canceled?
Every order is unique, so reasons for cancellation or delay may vary. Reasons include, but are not limited to:
Type/quantity of items ordered
The address and phone number provided do not match what your bank has on file
Your order is shipping to an alternate address
If any of these apply, we may contact you for additional verification. Your order will be cancelled if we're unable to reach you.
What If My Delivered Order is Damaged?
We apologize if your item arrived damaged, broken, or defective.
If this is the case, please contact our Customer Service Center email@example.com for assistance.
Why Is There A Charge On My Card If My Order Was Canceled?
When you place an order, we put an authorization hold on your credit card in the amount of your order. This hold secures the funds and is not charged until your order ships.
If your order is canceled for any reason, SpringBud will send an authorization reversal to your bank.
The exact amount of the time until the hold is removed from your account is determined by your bank or credit card company, so the time frame may vary.
What Is The Status Of My Online Order?
When you place an order on SpringBud, you will receive email updates concerning your order status.
Order Confirmation Email
Within an hour after placing an order on SpringBud, you will receive an email confirmation which includes:
- Order number
- Item(s) ordered
- Price of each item
- Shipping address(s)
- Billing address
Save this confirmation, as it can be used to check the status of your order.
Order Confirmation emails not received within an hour
If you don't receive an order confirmation email within an hour:
- Check your spam folder
- Check Order History in your SpringBud account
If you don't find your order confirmation email in your spam or inbox folders within an hour, please allow 24 hours for your order to process. Once it's processed, you will receive your order confirmation email. Please contact Customer Service Center firstname.lastname@example.org and our associate will help you.
Shipping Confirmation Email
You'll receive a confirmation email after each shipment leaves our warehouse with shipment details and your tracking number. Your order may ship within separate boxes and might be delivered on different dates.
What Happens If The Item I Ordered Is Backordered?
In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. If you would like to cancel the backordered items, please contact us by email email@example.com
I Received Part Of My Order. Where Are My Other Items?
Orders containing multiple items may arrive in one or more shipments with multiple tracking numbers. Items may be shipping from multiple warehouses. This may result in different delivery timing. If order details indicate all items/shipments in the order have been delivered, it's possible part of the order was left out in error. For the fastest resolution, please contact our Customer Service Center firstname.lastname@example.org and one of our associates will be happy to assist you.