We are currently anticipating shipping delays as we work to ensure the health and safety of the teams at our distribution centers. Therefore, we changed the cutoff time from 4PM to 11AM temporally. If you place the order by 11AM, it will be shipped on the same day. If the order is placed after cutoff time, it will be shipped on the next business day.
Also, USPS, UPS and Fedex declared the expected delivery changes of their service. Packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts. If there is any questions regarding your shipping, please contact the carrier with your tracking number for more details.
Next Business Day Delivery is available. However, please read the Hours of Operation of pick-up service:
Monday - Friday 8AM-8PM ET
Saturday 8AM-6PM ET
Closed Sundays and Postal Holidays
Monday - Friday 9AM-8PM ET
Closed Weekend and Postal Holidays
Monday - Friday 9AM-7PM ET
Closed Weekend and Postal Holidays
Please know we are monitoring the situation closely and will post updates as changes arise. Thank you for your patience during this difficult time.
We hope you love and enjoy your purchase with SpringBud all the time, but we do understand that you are not completely satisfied, we gladly accept most returns by mail within 90 days of purchase. Returned items must be in original, saleable condition with original tags or packages.
By mail using your own carrier
You will be responsible for the return label cost. To return items by mail using a carrier of your choice, please repack the items (including all original tags), and ship them back at your own expense. Please leave a message of your order number on the return label so that we can recognize your return items properly, as well as put the hardcopy of Order Confirmation Letter inside of the return box. Any missing of order number or Order Confirmation Letter will cause delay of processing return. Shipping costs and alteration fees will not be refunded. We recommend that all returns be sent with a traceable carrier such as USPS, UPS, or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our warehouse. SpringBud is not responsible for any packages sent with a return label not provided by SpringBud.
Our address of warehouse to receive return items is:
SpringBud Return Center
2549 Route 22, Dover Plains, NY 12522
**Please note: In-person returns to our warehouse are not accepted.**
Returns with prepaid shipping label
You may also ask our Customer Service Center for a prepaid return label, $7 will be deducted from the refund amount to cover the cost of return shipping. Shipping costs and alteration fees will not be refunded. You can track the status of your return at the carrier's website by using the tracking number. Customer Service Center: firstname.lastname@example.org
Returning or Exchange online orders in store
In response to the latest developments surrounding the coronavirus (COVID-19), all the retail partners’ stores nationwide are currently closed until further notice. At this time, we kindly ask that all items from online orders be returned back to our warehouse using the directions found above.
The shipping fee of return & exchange
A. The product has quality problems, SpringBud bears the round-trip freight
B. The product has no quality problems, and the customer bears the round-trip freight
You are always welcome to return or exchange in any partner stores of SpringBud. You have 90 calendar days to decide if an item is right for you. We offer exchanges and refunds on devices and partial accessories (please check the product page for details of return policy) with a receipt within 90 days of purchase. Final Sale item(s) are non-refundable. We will issue a refund to the original form of payment. Please allow up to 14 days for your transaction to process.
For in-store returns, bring the e-receipt attached to your shipping confirmation email or the Order Form along with the item(s) you wish to return/exchange within 90 days of purchase. Shipping and handling costs are not refundable. We cannot offer refunds on the item(s) that have been broken.
SpringBud items purchased online, as well as incorrect orders, such as damaged, missing or incorrect items, cannot be returned in our stores nor online.